Venetian Clean

Our Commitment to Your Health and Safety

Updated: May 17, 2021

Our Venetian Clean Commitment


The health and safety of our Team Members, our guests, and our community is our top priority. By closely monitoring industry and government guidance regarding the COVID-19 virus, including information supplied by the Southern Nevada Health District (SNHD), Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO), we have devised additional guidelines and procedures for sanitization and cleaning, with an emphasis on the prevention of virus transmission. This page is a summary of the current initiatives rolled out in response to the COVID-19 pandemic.

Our Venetian Clean Commitment was designed to enhance safety and minimize risk for our visitors and Team Members. It ensures the hygiene and sanitization practices of our resort and convention center meet or exceed regulatory requirements based on the recommendations of the CDC. This commitment also includes new cleanliness protocols that meet or exceed our already rigorous standards. These protocols are based on the most current information available on sanitization and cleanliness for the hospitality industry, as well as other pertinent industries. As we move forward, we will continue to adhere to guidance provided by federal, state and local authorities including the SNHD, CDC and the Nevada Gaming Control Board (GCB). As these guidelines continue to evolve, more

specific details will be available on this page.

Our Venetian Clean Commitment covers all towers of Venetian Resort, including The Venetian tower, The Palazzo tower and Venezia tower, as well as the Congress Center and Sands Expo Convention Center.

Our Venetian Clean Protocols


To minimize risk and enhance safety for visitors and Team Members, we use disinfectant products that have been pre-approved and certified by the U.S. Environmental Protection Agency (EPA) for use against emerging viruses, bacteria, and other pathogens. We have increased our routine environmental cleaning and adhere to the recommendations set forth in the EPA Emerging Pathogen Policy regarding cleaning and disinfectants. Disinfectants are applied during cleaning of our guest suites, public spaces, meeting rooms, and other “high-touch” areas.

Our Top-Line Details


WE ARE VENETIAN CLEAN

The following hallmarks of the Venetian Clean program were implemented for the health and safety of all guests, meeting attendees, and Team Members. These protocols continue to be adjusted to reflect current national, state and local guidance.

  • SAFETY AND SECURITY
    A team of security officers monitor the property around the clock. In addition, certified Emergency Medical Technicians (EMTs) are on-site with service available 24 hours a day.
  • CLEANING & SANITIZATION
    We continue frequent routine cleaning in public spaces, heart-of-house back areas, and in guest suites and meeting rooms. Throughout the resort, hundreds of individual hand sanitizer stations are available.
  • AIR QUALITY
    The HVAC air conditioning systems at The Venetian Resort and Sands Expo have been adjusted to circulate up to 100 percent outside fresh air. This allows the systems to operate at maximum ventilation and maximum exhaust, increasing ambient air quality while lessening the among of air that is recirculated. In addition, specific areas use HEPA and MERV-15 air filtration systems to supplement the use of fresh air.
  • FACE MASKS
    The state of Nevada requires unvaccinated individuals to wear face coverings or masks.  In line with CDC guidance, fully vaccinated guests are not required to wear a mask. By not wearing a mask, you certify that you are fully vaccinated and that other guests in the area can rely on that as a truthful statement. Please note that masks may be required by all visitors in posted areas.
  • TESTING AND VACCINATION
    The Venetian is the only large resort in Las Vegas providing ongoing monthly testing for COVID-19 since May 2020. The Venetian Resort is committed to encouraging Team Members to be vaccinated as quickly as possible. This includes providing educational information and offering incentives and onsite vaccinations.

Certifications


SAFE GUARD HYGIENE EXCELLENCE AND SAFETY LABEL
To verify its Venetian Clean standards, The Venetian Resort aligned with Bureau Veritas, a nearly 200-year-old world leader in testing, inspection, and certification.

Bureau Veritas has developed the Safe Guard™ Hygiene Excellence and Safety Label to support the operational activities for The Venetian as it continues to keep safety and hygiene at the forefront. The Cleveland Clinic serves as the Medical Advisor for Bureau Veritas’ health, safety and sustainability programs, including Safe Guard.

The partnership between The Venetian and Bureau Veritas included an on-site inspection and a thorough review of the resort’s Venetian Clean protocols.  Through this certification, and subsequent ongoing reviews, the Safe Guard label can provide comfort that the resort — from the suites of the hotel towers to the meeting space of the Congress Center — is ready for meetings and conventions.

GLOBAL BIORISK STAR FACILITY
The Venetian Congress Center and Sands Expo & Convention Center have attained the Global Biorisk Advisory Council® (GBAC) STAR Facility accreditation on outbreak prevention, response and recovery. Recognized as the gold standard of safe venues, GBAC STAR™ provides third-party validation to ensure the implementation of rigorous protocols in response to biorisk situations.

As a division of the International Sanitary Supply Association (ISSA), GBAC STAR is an industry accreditation focused on ensuring a clean, safe and healthy environment. The program establishes requirements to assist venues by providing best practices, protocols and procedures to control risks associated with infectious agents, such as COVID-19.

SHARECARE HEALTH SECURITY VERIFIED WITH FORBES TRAVEL GUIDE
In addition, The Venetian Resort was among the first hotels in the world to become Sharecare Health Security VERIFIED® with Forbes Travel Guide. The comprehensive facility verification helps ensure that guests and planners can book with confidence at properties that have appropriate health safety procedures in place.

Developed by Forbes Travel Guide, the global authority on genuine service, and digital health industry leader Sharecare, the comprehensive verification covers more than 360 standards across health and hygiene protocols, cleaning products and procedures, ventilation, physical distancing, the guest experience, and health safety communication with guests and employees. Hotels are required to verify their health protocols on an ongoing basis to ensure continued compliance with the most up-to-date global health standards.

COVID-Specific Protocols


We have been asked about our specific procedures should we be alerted to a case of COVID-19 at our resort.

Mask Policy. THE STATE OF NEVADA REQUIRES UNVACCINATED INDIVIDUALS TO WEAR FACE COVERINGS OR MASKS.  In line with CDC guidance, fully vaccinated guests are not required to wear a mask. By not wearing a mask, you certify that you are fully vaccinated and that other guests in the area can rely on that as a truthful statement.  Please note that masks may be required by all visitors in posted areas.

Case Notification. Common symptoms of the COVID-19 coronavirus include fever, dry cough, mild breathing difficulties, stomach issues, diarrhea and general body aches, according to the CDC. If you develop symptoms during your stay, or encounter any concerns about suspected COVID-19 cases while on property, please notify our Security staff. If you are feeling sick, we request that you remain in place. The Venetian Resort has a team of certified Emergency Medical Technicians (EMTs), available 24 hours a day. All Team Members are directed to contact Security, so EMTs can respond to all medical events, including potential COVID-19 cases. If we are alerted to a suspected case of COVID-19 at the resort, we will direct the guest toward appropriate medical care through our EMTs, who follow the direction of local health authorities.

Guest Suite Recovery Protocol. In the unfortunate event of a guest with a confirmed case of COVID-19, their guest suite will be removed from service to undergo a specific cleaning protocol. The guest suite will not be returned to service until the room is deemed safe and consistent with the guidance of local health authorities. Similar recovery protocols address Team Member offices and work areas.

Our Public Spaces


Cleaning and disinfecting by dedicated staff is provided in all public spaces with an emphasis on “high-touch” surfaces.

Front-of-house restrooms are continuously sanitized, which includes wiping down counters and stalls at least once an hour.

Meeting and convention spaces, casinos, restaurants and bars, retail outlets, nightlife venues, and entertainment venues each have area-specific cleaning guidelines and protocols that meet or exceed all local requirements. Further, all of our public restrooms are equipped with automatic toilet flushers, faucets and soap dispensers.

In addition, swimming pool surfaces are treated with an anti-viral/anti-bacterial treatment daily.

Our Guest Suites


Our already stringent cleaning and disinfecting protocols are regularly updated reflect current guidelines. Disinfectants (which are EPA registered for emerging viral pathogens) are used to clean guest suites, including “high-touch” items. In addition, our linen is washed at water temperatures above 140 degrees F, and with appropriate cleaning products.

Air Quality

  • As part of our Venetian Clean Commitment, we have instituted added measures related to air quality. Within the Venetian Resort, including our casinos, hotel suites, congress center, and exhibit halls, the frequency of air filter replacement and HVAC system cleaning has been increased. In specific areas, such as the air-return of The Venetian casino HVAC system, we have added additional HEPA hospital-grade filtration.
  • In other areas, we have adjusted systems to operate at maximum ventilation and maximum exhaust to improve ambient air quality. This means we have increased the flow of outdoor fresh air into the building, while lessening the amount of air that is recirculated. Such HVAC air conditioning systems that circulate up to 100 percent outside fresh air are considered a high standard for air quality, as such systems do not rely on the filtering of recirculated air.
  • Guest suites within the three resort towers feature air conditioning systems that are independent of one another, which means they do not recirculate air directly from suite to suite within the HVAC system. Each suite receives fresh outside air and has its own exhaust.
  • We have always placed a high priority on air quality throughout our resort and have invested heavily in advanced technology that circulates fresh air and removes smoke and odors. As part of our ongoing assessment of the latest health and safety protocols, we have reviewed our HVAC systems and have enacted these and other additional measures. The Venetian Resort continues to follow the latest guidance from public health authorities and leading experts to ensure we are providing a secure environment for our guests, meeting attendees, and Team Members.

Meetings and Conventions


As a leader in the industry, The Venetian Resort has re-imagined the meetings and convention experience, placing the health and safety of attendees at the forefront. Through use of clever design and innovative technology, and with our Venetian Clean Commitment as our guiding principle, we’ve created an experience for meeting attendees that enhances safety and minimizes risk.

Our Restaurants


We continue to offer a typical mix of restaurants, including a 24-hour In-Suite Dining (room service) program. Service at our restaurants meets or exceeds state guidelines for such venues, including proper capacity and physical distancing where applicable. 

For In-Suite Dining, a new “contactless” delivery procedure is available, upon request. Using this method of delivery, a server will knock on your door and take a step back, allowing you to accept the items from the delivery cart without requiring a server to enter your suite.

In addition, many restaurants now offer “Venetian To-Go” takeout service, for those who prefer to dine in their guest suite.

Food Safety


The Venetian Resort meets or exceeds guidelines from the FDA Food Code, SNHD Food Regulations, and Nevada Revised Statutes. We follow enhanced sanitization guidelines and utilize training aides backed by SNHD, FDA, Ecolab, and National Restaurant Association. This includes ServSafe Food Manager Certified Training for all beverage, banquet, event planners, sous chefs, room chefs, and steward managers. In response to the current situation, menus for events, buffets, bar, pool, and banquet presentations have been modified to minimize risk. Team Members in appropriate areas have received further training regarding personal symptoms and awareness for reporting purposes, precautions for guest protection, and resort procedures for handling guest episodes of COVID-19. Additional training for appropriate Team Members in food, beverage, pools, events, and banquets covers strict cleanliness, sanitization, food preparation techniques, PPE, and physical distancing awareness. Chefs and managers are required to conduct self-assessments of their work areas for each shift. Food safety guidelines and compliance are validated by independent audits.

Our Casinos


To ensure a pristine Venetian Clean experience, we utilize dedicated staff to disinfect our casino areas around the clock, including table game areas, slot machines, electronic kiosks, and chairs. Our casino chips are disinfected at each table throughout the day.

Best Practices


These best practices have been identified for use by our guests and Team Members.

BE SAFE. BE WELL.

  • Greet people with a wave, nod or bow instead of a handshake.  We suggest a hand over your heart.
  • Wash your hands often with soap and water for at least 20 seconds.  Some people time this by singing Happy Birthday.  We, of course, request O Sole Mio.
  • When coughing or sneezing, cover mouth and nose with inner elbow or tissue.  Bless you.
  • Avoid touching eyes, nose, or mouth with unwashed hands.  And, frankly, you shouldn’t touch them with washed hands, either.
  • Wear a face mask if you are unvaccinated. This is required per CDC and State of Nevada mandate.
  • Before touching or adjusting your mask, thoroughly wash your hands with soap and warm water for at least 20 seconds.   If soap and water are unavailable, use hand sanitizer.  We have hundreds of dispensers throughout the resort. 
  • Value personal space.  Please step back when proximity is not needed. There is plenty of space to spread out at The Venetian Resort.

PLEASE DO NOT COME TO THE VENETIAN RESORT IF you have a fever, cough, shortness of breath or other cold and flu-like symptoms, and immediately seek medical care for further guidance and testing.

Sustainability


Face Mask Recycling

Through our industry-leading Sands ECO360 program, we strive to help minimize the environmental footprint of our operation. As part of this program, we divert discarded face masks from the landfill through our highly successful trash-sorting initiative. Since the program began, the resort has recycled more than 8,600 pounds of discarded masks, which are used to make composite lumber for shipping pallets, railroad ties, and decking.

For More Information


Your health and safety is our top priority. Our goal is to provide transparency to our guidelines prior to your visit. If you have specific questions about these procedures and protocols, please direct inquiries to our Resort Services team via email at VenetianInfo@sands.com.

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