Members of Grazie Rewards always get the best suite rate, exclusive email offers along with special promotions for dining and shows. Earn comps and free play on your favorite slot machines as well!
Don’t have an email address and password? No worries. You’ll just need to activate your online account using your Grazie Rewards account number and PIN.
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A spacious suite with a sunken living room.
A bed chamber and two plush queen-size pillow-top beds.
Best rate guaranteed. Free cancellations. Access to exclusive offers.
Savor homemade pastas, wood oven-baked breads, and more for lunch or dinner at the newest Italian restaurant on the Strip. Or visit for Aperitivo Happy Hour. Located in the heart of St. Mark’s Square in the Grand Canal Shoppes.
EACH ZODIAC COCKTAIL IS AVAILABLE ANYTIME
Ever wonder what cocktail fits your personality? The bartenders of The Cocktail Collective have consulted the stars for inspiration. They’ve created 12 new drinks dedicated to each sign of the zodiac.
You’ll have everything you need to enjoy a glorious summer day in Las Vegas.
The new Grazie® Rewards gives you the access you deserve. Always get the best suite rates, exclusive resort access, comps for gaming play, and more.
Small Events, Large-Scale Experience
Our new meeting space, The Stella Studio, offers a stunning private meeting or event space and is highly customizable to meet the needs of small to midsize groups.
If you love to play and get rewarded, you’ll love the new Grazie Rewards. Earn points on table games, slot play, and what you spend throughout the resort. Best of all, you can get started right now.
Last Updated: March 9, 2021
The Venetian and The Palazzo Concierge Services are committed to assisting you with the creation of a memorable itinerary for your entire stay with us. Please contact Concierge Services for resort-wide assistance at 866.725.2990 or email Concierge Services.
Check In / Check Out
Health and Safety
A valid form of government issued identification is required to check-in. Government issued identification includes driver license, passport, or military identification.
Upon check-in, guest must present booking credit card. If the credit card is unavailable, guest’s deposit will be refunded to the booking credit card and another valid form of payment is required, such as a major credit card including Visa, MasterCard, American Express, Discover, China Union Pay, and Diners Club.
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Check-in begins at 3 p.m. and checkout is at 11 a.m.
You can request early check-in or late checkout by calling the Hotel Operator at 877.883.6423. Based on availability; additional charges may apply.
You may use venetian.com/checkin to check in up to 24 hours in advance. Once your suite is ready, a confirmation email or text will be sent to you. All you have to do when you arrive is pick up your suite key from the Guest Assistance line at the Front Desk.
If you choose to use the Digital Key feature, follow the instructions upon check-in.
For terms and conditions, click here.
Listed are the various options:
To view your guest folio and email yourself a copy, go to venetian.com/folio
You will need to enter the last name on the reservation, suite number, and confirmation code to retrieve this information.
Our guests are welcome to use both. When using a Debit card, funds are charged in advance and any unused portion is refunded upon checkout. Refunds on Debit cards may take up to 20 business days depending on the banking institution and/or issuing country. A hold will be placed on the line of credit for the guest using a Credit card. After the charges are settled upon checkout, the remaining hold is released. This may take up to 7 business days depending on the banking institution and/or issuing country.
Generally, yes, there will be funds held on the method of payment provided. The first night room and tax is generally billed upon reservation however, guests are responsible for the remainder of the nights and any applicable charges such as daily Resort Fees and incidental deposit.
We require all guests to leave a minimum of $100 incidental deposit upon check-in. This minimum deposit will not allow our guests to charge back to their suite from any outlet on property but will allow them to access to movies, refreshment center, phones, etc. Guests are also offered the option of open charging privileges and the initial deposit taken will be $150 per day. The first guest to check-in will be charged this deposit. For your safety and privacy, only registered guests can check-in. These options are presented upon check-in to all of our guests.
In most cases, suites and taxes are pre-paid on third party reservations but guests are still responsible for the daily Resort Fee and any applicable incidental deposit upon check-in.
Yes, we accept full payment for suite and taxes including daily Resort Fee over the phone up to 7 days prior to your arrival. You can arrange payment by calling Hotel Reservations at 877.883.6423.
An early departure fee in the amount equal to all remaining suite charges and taxes will apply to, and be due and payable from, guests checking out prior to their scheduled departure date. Guests will be asked to confirm their departure date upon check-in. Guests may be able to change their departure date without penalty at the time of check-in, depending on the terms of the rate which they have reserved. If your booking is prepaid, nonrefundable – the full stay will still be charged. All other reservations will be charged the full amount including taxes and fees. Certain exceptions may apply.
To ensure customer safety and accuracy, we suggest calling ahead to Resort Services at 866.659.9643 to provide any changes in your reservations. If someone is able to check-in on your behalf, they must be 21 years of age or older and must be in the system as an authorized guest. A deposit for the full stay will be collected at check-in.
The Venetian Front Desk is located in The Venetian main lobby. The main lobby can be accessed upon arrival to The Venetian Porte-Cochère and is centrally located next to The Venetian Casino. If you are coming from The Venetian, proceed to the casino level and follow the sign towards the main lobby.
The Palazzo Front Desk is located in The Palazzo main lobby. The main lobby can be accessed upon arrival to The Palazzo Upper Porte-Cochère and is centrally located next to The Palazzo Casino. If you are coming from The Palazzo self-parking garage, proceed to the casino level and follow the sign towards the main lobby.
A daily Resort Fee is $45 plus applicable tax per night, payable upon check-in. The daily Resort Fee includes:Access for two to the fitness facility at the Canyon Ranch® spa + fitness, in-suite Internet access (Wi-Fi or Ethernet), boarding pass printing at the Concierge desk, unlimited local and toll-free calls, and access to thousands of top magazines and newspapers through free PressReader app.
While on property, connect to the “VenetianPalazzoWiFi” utilizing the “Hotel Guest” option. Choose the PressReader icon once connected and you will get instructions on how to download the PressReader app from the app store of your choice. With the PressReader App installed on their device, registered guests have access to full issues of thousands of top magazines and newspapers while connected to The Venetian or The Palazzo Wi-Fi network.
Guests requesting tax exemption status must meet the Clark County Transient Lodging Tax Exemption criteria. For more information, please visit ClarkCountyNV.gov.
If requesting to pay in advance for your reservation or for the reservation of a guest at our hotel, please reach out to the Resort Services Department at 702.414.1000 at least 7 days in advance of the stay. Upon check-in, guest must present booking credit card. If the credit card is unavailable, guest’s deposit will be refunded to the booking credit card and another form of payment is required.
In the event that your key card does not work or lost, please contact the Front Desk for a new or updated key.
You may contact Resort Services at 866.659.9643 for any changes or updates to your reservations. I have a question on my bill statement or need a copy, who should I contact? You may contact 702.414.4509 for any billing inquiries.
The Standard Luxury King and Luxury Two Queen suites can accommodate a maximum of 4 guests. Each reservation includes 2 guests at no charge and a fee of $50 plus taxes per day applies for each additional guest. Additional guests (13 and older) are $50.00 per person, per night. For Prestige level, $75.00 per person, per night when the Enhanced Prestige Experience is served.
The Venetian Resort is committed to upholding our Venetian Clean standards, which meet or exceed local and federal guidance. Current guidelines include:
Effective December 14, we have temporarily adjusted our standard cancellation terms from requiring 72 hours advance notice to 24 hours advance notice for cancellation of stays through April 30, 2021. This means that your reservation is fully refundable if cancelled at least 24 hours prior to arrival. Please note that standard terms and automated email confirmations of reservations may reference 72 hours, but we will honor cancellations up to 24 hours in advance. We hope that this offers flexibility when planning travel.
Upon opening, our guests can expect the amenities of a luxury Las Vegas resort including: a full service casino, more than a dozen restaurants, our fully renovated Venetian pool and multiple retail outlets. See the full list here.
Our bellmen are always available at your disposal. You can drop off your bags to the bellman at valet or if you self-park, you can drop them off before check-in in the main lobby and your bags will be delivered to your room at no charge.
Luggage storage is complimentary and available 24 hours / 7 days at the Guest Services Desk located near the main entrances of both The Venetian and The Palazzo.
You can purchase gondola tickets at The Venetian in the Grand Canal Shoppes. Ticket sales open daily at 10:00 a.m. for the indoor ride and at 11:00 a.m. for the outdoor ride. The outdoor ride operates on a seasonal and weather permitting basis.
The FedEx Office Business Center offers you virtually everything to meet your business needs, including signs, banners, posters, tent-cards, brochures, flyers, or presentations printing, copying, and binding services that make it easier for you to conduct business. Computer rentals, scanning, faxing, and Internet connectivity are all available 24 hours a day, 7 days a week, and pre-conference file assistance is also available.
Trained service animals are welcome at The Venetian; however, The Venetian Resort’s dog-friendly pilot program has come to an end. Guests that already have a reservation for their dog may still bring Fido along.
The pools are located in the following areas:
Pool seating has been arranged to allow for physical distancing. Space is limited and availability is not guaranteed.
Please call 866.659.9640 for pool information or to join the waitlist during your stay.
Pool hours vary by season.
The Venetian and Palazzo pool decks are 100% smoke free.
Inside The Venetian, the Grazie desk is located near the main entrance of the casino floor. Inside The Palazzo, the Grazie desk is located in the casino directly next to the escalator bank that leads to the 2nd floor.
Smoking is permitted on casino floor only.
All Table and Card Game players and spectators must wear a mask or face covering and refrain from smoking or vaping.
Wi-Fi is included in the Resort Fee. Internet access is available in all of our suites, as are all connection cables for your laptop computer upon request. We offer three tiers of Wi-Fi speeds. They can be purchased on your device directly from your suite or by contacting the Front Desk at 702.414.2121.
Yes, access to the fitness center of the Canyon Ranch is included in the Resort Fee. You can purchase daily passes to Canyon Ranch fitness facility by calling 877.220.2688.
Yes, we have an in-house Floral Department that can assist you with floral arrangements and gift baskets. You can order online or call 866.395.4345.
Can I have a package shipped to the resort? The FedEx Office Business Center will pack your materials and ship them via FedEx Express or FedEx Ground. If you need to send a package to the resort we will receive and track your packages from the minute they arrive on property until you sign for them. Click here for information about sending packages. The FedEx Office Business Center is located on Level 2 of the Congress Center at The Venetian, adjacent to the Bellini Ballroom. A satellite business center location is available on Level 1, near the Galileo Ballroom.
Notary service is available Monday through Friday from 8:00 a.m. – 5:00 p.m. at the The FedEx Office Business Center.
Yes, a limited number of wheelchairs are available to rent. We recommend contacting the Hotel Operator at 877.883.6423 before arrival to check on availability. If you are already on property, please visit the Guest Services desk.
You can exchange foreign currency on the casino floor, at the main cashier cage.
You may contact our Lost and Found Department at 702.607.3939, or send an e-mail to email@example.com.
While we do not offer on-site childcare, you can obtain a list of childcare companies in Las Vegas by calling the Hotel Operator at 877.883.6423.
While we do not have on-site medical care, we do have trained Emergency Medical Technicians on site 24 hours / 7 days.
Yes, connecting suites can be purchased in advance through Suite Reservations, and can also be requested at check-in but are subject to availability.
Yes, we do have both handicap-accessible suites and suites equipped for the hearing-impaired. Simply ask your representative at The Venetian or The Palazzo for more information when booking your suite.
All suites at The Venetian Resort are 100 percent smoke-free.
We offer 24-Hour In-Suite Dining for both of our properties.
You can call 877.444.5777 prior to arrival for a suite upgrade or ask your Front Desk agent during check-in.
A wake-up call can be set up manually through the in-suite telephone, or by contacting the Hotel Operator at 877.883.6423.
Yes, laundry service is offered 24 hours / 7 days. There is a laundry bag and printed form with directions located in the closet of your suite.
All suites include a hairdryer, iron, and ironing board but do not include a coffee maker or microwave.
At your request and based on availability, we will supply your suite with a refrigerator for $40 per day. For medical purposes, you can use the courtesy shelf within our refreshment center and/or a complimentary refrigerator will be provided. You can also make a request for cribs but there is no guarantee as all items are limited. Upon arrival, simply contact the Hotel Operator at 877.883.6423 or request during check-in.
Fax machines are available upon request by contacting Priority Services.
You can order movies in your suite by using the pay-per-view service available in your in-suite television system.
We do not allow external cooking devices such as a hot plate, coffeemaker, etc. Coffee, tea, specialty drinks, and hot food can be ordered through in-suite dining. We do not permit any firearms on property. All firearms brought must be checked-in at the Security podium.
Table minimums are adjusted based on business demands, and generally start at $10 during the week and $15 on weekends.
Yes, we have the Sands Poker Room located at The Venetian.
We currently offer complimentary gaming lessons seven days a week.
After you have selected where you would like to play, provide the supervisor with valid identification. The supervisor will be able to issue you a player’s card for rating.
We offer a wide variety of denominations from 1 cent to $500.
Simply mail us a copy of your driver license with the ticket. Casino Accounting will research the ticket and, when it is found to be valid, will send you a check.
Before you begin to play, visit our Grazie Desk to sign up for Grazie to start earning points. They will be able to explain the program at the time of your visit. For additional information, you may also contact Resort Services at 877.314.1500.
Yes. The instructions can be found on the back of each betting ticket.
While we subscribe to all major sport TV contracts, we are unable to know in advance if a specific game will be shown.
An approval letter will be sent to you as soon as your application has been processed and reviewed. You can also call our toll-free Casino Credit Hotline at 877.379.6777.
Yes, Tier 1 Internet is included throughout your stay with your daily Resort Fee. If you’d like to upgrade to a higher tier, please click here.
We offer two tiers of bandwidth. Tier 1 (3MB) is standard and comes with the Resort Fee. Tier 2 (5MB) can be purchased as an upgrade for $10 by contacting the Front Desk.
Ensure you are connecting to the “VenetianPalazzoWiFi” SSID, and you have paid the Resort Fee or purchased Internet. If you still are not able to connect, please contact the Front Desk.
Up to 3MBps for Tier 1, up to 5MBps for Tier 2, and up to 10MBps for Tier 3.
You can only upgrade your tier of Internet if you opted to have open charging upon check-in. To change this feature, please contact the Front Desk at 702.414.2121 or extension 42121.
No, you only have to submit your login credentials once when only utilizing Tier 1 Internet. If you decide to upgrade to a higher tier of Internet, you will have to reconfirm the upgrade price after 24 hours.
Your login credentials are your last name and your suite number. (Example: Mr. Smith staying in suite 12345, your credentials would be Smith and 12345).
An access code can be used to give access in situations where your login credentials are not working, or as a part of a promotion to get complimentary access.
Please contact the IT Helpdesk at 702.414.4170 or extension 44170
Except for on-duty law enforcement and special events with advance approval, Firearms are not allowed on property, including in vehicles. Knives with a blade length greater than 4 inches are also prohibited.
Should a guest arrive on property with a weapon, it must be checked with Security on arrival. It will be safely secured and returned to the guest upon departure or as necessary.
While small amounts of marijuana have been legalized in Nevada for use in private residences, public use is illegal. In addition, due to direction from the Nevada Gaming Authorities, The Venetian and The Palazzo prohibit the use and/or possession of any quantity of marijuana on property.
All vehicles entering or parking in Venetian|Palazzo garages are subject to random visual inspections of the interior and trunk space. Guests may decline this inspection and park off property.
A Do Not Disturb request will be honored for up to 48 hours; after that an internal observation of the entire suite is required. A uniformed Security Officer, along with a second team member, will knock and await a response, if there is no response they will enter and conduct the observation.
Last Updated: March 10, 2020 at 4:30 p.m. PDT
The health and safety of our team members and guests is our utmost priority. We, like all of you, are closely monitoring the developments regarding COVID-19. Our Emergency Management Team works closely with local officials and we continue to follow the guidance of the Centers for Disease Control (CDC) and Southern Nevada Health District (SNHD) for local direction.
We always perform routine environmental cleaning and we adhere to the recommendations set forth in the U.S. EPA Emerging Pathogen Policy regarding cleaning and disinfectants. In addition to our usual cleaning procedures we have dedicated staff to focus exclusively on the safeguards we are putting in place throughout the resort, these include:
We are encouraging our team members and guests to take the same precautions against COVID-19 that are taken to combat the common cold and flu viruses. We encourage our team members and guests to adhere to the following guidelines:
We are prepared to follow any additional protocols or guidance from CDC and SNHD, as they are made available.
Always the best rates guaranteed.