Best Rates Guarantee FAQs

How To Get the Lowest Rate

Book directly on our website and know with confidence that our rates are the best available online. ​ In the unlikely event that you book online with us and find a better rate elsewhere online, through the same dates, within 24 hours of booking, let us know and we will:

  • Honor the lower rate
  • Upgrade your room to the next level, free of charge

Frequently Asked Questions:

 

What information do I need to submit a claim?

  • The information related to the stay (arrival date, departure date, number of guests)
  • The competing room provider and rate
  • Confirmation number
  • www.venetian.com rate
  • Your contact information (name, email and phone number).

Back to top

 

Do I need to make a reservation in order to submit a claim?

Yes, a reservation through www.venetian.com is required.

Back to top

 

Do I need to submit a screen shot of the external site?

Yes. Submit with the required information listed above.

Back to top

 

How do I submit a claim?

All claims can be submitted via email to our reservations team at reservations@sands.com

Back to top

 

How long until I hear back from The Venetian regarding my claim?

You will hear back from The Venetian within 24 hours.

Back to top

 

How will I know when my claim is validated?

A Venetian Representative will contact you. If the submitted claim is successful, you will be notified of your upgraded room type and revised Best Rate Guarantee rate.

Back to top

 

What if I can book a particular suite type through a competing suite provider, but not through The Venetian?

Claims are only valid for room types that are bookable via www.venetian.com.

MAKE A CLAIM

Step 1:

Find a lower, published, available rate for the same Venetian room type and dates within 24 hours of making a reservation on Venetian.com.

Step 2:

Please send an email to reservations@sands.com with the following information:

  • The information related to the stay (arrival date, departure date, number of guests)
  • The competing room provider and rate
  • Confirmation number
  • www.venetian.com rate
  • Your contact information (name, email and phone number).

Step 3:

A Venetian Representative will evaluate your claim to ensure it meets our Property Terms and Conditions.

Step 4:

Within 24 hours, a Venetian Representative will contact you with the status of your claim. Should your claim be valid, we will update your current reservation to match the lower third-party room rate AND upgrade you to the next available room level.

Back to top

 

TERMS AND CONDITIONS

Download The Venetian Best Rate Guarantee Terms & Conditions.

Back to top

1 EXCLUSIVE OFFER JUST FOR YOU
View Offer