Wi-Fi Help

Amenities

The Venetian® and The Palazzo® Front Desk and Concierge Services are committed to assisting you with the creation of a memorable itinerary for your entire stay with us. In-suite Internet access (Wi-Fi or Ethernet) can be purchased on your device directly from your suite or by contacting the Front Desk at 702.414.2121. Please contact Concierge Services for resort-wide assistance at 866.725.2990 or email Resort Services.  

Enhance Your Stay 

The Smart Plan can save you over $40 per night and can be added to any current reservations or promotions.  Learn More

WHY CAN I CONNECT IN CASINO, BUT NOT IN THE SUITES?

Yes, Tier 1 Internet is included throughout your stay with your daily Resort Fee. If you’d like to upgrade to a higher tier, please click here.

WHAT IF SPEEDS AREN’T FAST ENOUGH?

We offer three tiers of bandwidth.  Tier 1 (3MB) is standard and comes with the Resort Fee.  Tier 2 (5MB) and Tier 3 (10MB) can be purchased as an upgrade by contacting the Front Desk.

WHAT IF YOU CAN’T CONNECT TO WI-FI?

Ensure you are connecting to the “VenetianPalazzoWiFi” SSID, and you have paid the Resort Fee or purchased Internet.  If you still are not able to connect, please contact the Front Desk.

IS COMPLIMENTARY HIGH-SPEED IN-SUITE INTERNET INCLUDED IN MY RESORT FEE?

Yes, Tier 1 Internet is included throughout your stay with your daily Resort Fee. If you’d like to upgrade to a higher tier, please contact the Front Desk at 702.414.2121 or extension 42121.

WHAT ARE THE DIFFERENT SPEEDS ASSOCIATED WITH EACH TIER OF INTERNET?

Up to 3MBps for Tier 1, up to 5MBps for Tier 2, and up to 10MBps for Tier 3.

IF I OPTED TO HAVE CLOSED CHARGING UPON CHECK-IN, CAN I STILL UPGRADE MY TIER OF INTERNET?

You can only upgrade your tier of Internet if you opted to have open charging upon check-in. To change this feature, please contact the Front Desk at 702.414.2121 or extension 42121.

DO I HAVE TO PROVIDE MY LOGIN CREDENTIALS EACH TIME I LOG ON TO THE INTERNET?

No, you only have to submit your login credentials once when only utilizing Tier 1 Internet. If you decide to upgrade to a higher tier of Internet, you will have to reconfirm the upgrade price after 24 hours.

WHAT ARE MY LOGIN CREDENTIALS?

Your login credentials are your last name and your suite number. (Example: Mr. Smith staying in suite 12345, your credentials would be Smith and 12345).

WHAT IS AN ACCESS CODE?

An access code can be used to give access in situations where your login credentials are not working, or as a part of a promotion to get complimentary access.

IF I NEED ASSISTANCE WITH ACCESSING THE INTERNET, WHO CAN I CONTACT?

Please contact the IT Helpdesk at 702.414.4170 or extension 44170

WHAT ARE THE SPEEDS BEST SUITED FOR?

Tier 1:

  • Email
  • Internet browsing
  • Standard definition Netflix Streaming

Tier 2:

  • Tier 1 activities +
  • High-definition Netflix Streaming

Tier 3:

  • Tier 2 activities+
  • Online gaming
  • Video Teleconferencing
  • Faster downloads of big files

Unlock Exclusive Offers

AVAILABLE ONLY WHEN YOU BOOK ON OUR SITE

Provide the information below to access our Exclusive Offers.  These offers may be available for a limited time and not available in the future.  To access exclusive offers from a different browser or device, enter your information again to get instant access.

* Required Fields

I agree to receive marketing emails. I may unsubscribe at any time. I have read and agree to the Privacy Policy.

Offer Unlocked

CONGRATULATIONS!

, your special offer has been unlocked and is available right now.

1 EXCLUSIVE OFFER JUST FOR YOU
View Offers
Best Rate guaranteed with exclusive offers just for you
gondola

Up to 25% Off + $25 Cocktail Credit

Reserve your stay now for exclusive savings

Last Sale of the Year

View Offer

Book your stay

Always the best rates, guaranteed

View Offers
Check Rates Close