Wi-Fi Help

Amenities

In-suite internet access (Wi-Fi or Ethernet) can be purchased on your device directly from your suite or by contacting the Front Desk at 702.414.2121. Please contact Concierge Services for resort-wide assistance at 866.725.2990.

WHY CAN I CONNECT IN THE CASINO, BUT NOT IN THE SUITES?

Internet is included throughout your stay with your daily Resort Fee. You have the option to purchase internet access if you do not have the Resort Fee by calling 702.414.2121 or extension 4.2121 to contact the Front Desk.

WHAT IF YOU CAN’T CONNECT TO WI-FI?

Ensure you are connecting to the “VenetianPalazzoWiFi” SSID, and you have paid the Resort Fee or purchased internet. If you still are not able to connect, please call 702.414.2121 or extension 4.2121 to contact the Front Desk.

WHAT SPEEDS CAN I EXPECT WITH THE IN-SUITE INTERNET?

In-suite Wi-Fi connections can expect up to 10Mbps.

IS COMPLIMENTARY HIGH-SPEED IN-SUITE INTERNET INCLUDED IN MY RESORT FEE?

Yes, internet is included throughout your stay with your daily Resort Fee. If your reservation did not include the Resort Fee, you can purchase internet access by calling 702.414.2121 or extension 4.2121 to contact the Front Desk.

DO I HAVE TO PROVIDE MY LOGIN CREDENTIALS EACH TIME I LOG ON TO THE INTERNET?

If your reservation includes the Resort Fee, you only have to submit your log in credentials once per device for the duration of your stay. If your reservation does not include the Resort Fee and you purchase internet, you will have to re-purchase and re-submit log in credentials each day that you wish to access the resort internet.

WHAT ARE MY LOGIN CREDENTIALS?

Your login credentials are your last name and your suite number. (Example: Mr. Smith staying in suite 12345, your credentials would be Smith and 12345).

WHAT IS AN ACCESS CODE?

An access code can be used to give access in situations where your login credentials are not working, or as a part of a promotion to get complimentary access.

IF I NEED ASSISTANCE WITH ACCESSING THE INTERNET, WHO CAN I CONTACT?

Please contact the IT Helpdesk at 702.414.4170 or extension 44170

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