Best Rate Guarantee


Best Rate Guarantee

Book Directly with Confidence

Found a better rate elsewhere? We’ll match it.

Look no further, you’ve come to the right place. When you book directly with us, you know you’re getting the best rates available for our suites. We guarantee it. If you find a lower, qualifying rate within 24 hours of booking, we’ll match it.

How does it work?

Step 1:
Make a reservation through 

Step 2:
If you find a lower online rate within 24 hours of booking, view our Property Terms and Conditions to see if it meets our policy standards.

Step 3:
Send an email with your claim to with the following information:

  • Your contact information (name, email, and telephone number)
  • Your planned arrival date, departure date, number of guests
  • rate
  • Confirmation number
  • The name of the competing website and rate

Step Four:
Within 24 hours of submitting your claim a representative from our resort services team will contact you with the status of your claim. If it’s approved, we will update your current suite rate to match the lower rate and upgrade you to the next available suite level.

Questions about your reservation?

If you need to update or change your reservation, you’re welcome to contact the experts from our resort services department. For any changes or cancellations*, please reach out at least 72 hours prior to your arrival so that we can accommodate any modifications to your existing reservation.

Best Rate Guarantee FAQs »

*For free cancellations, please contact us 72 hours prior to your arrival.

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