Q: Who qualifies as an essential community hero?
A: Essential community heroes are any workers in US states and territories included in the industries found here.
Q: Do I have to provide proof that I am an essential community hero?
A: Yes, valid proof of employment will be required at check-in.
Q: Can I redeem more than one complimentary night?
A: To ensure this benefit is being extended to as many essential community heroes as possible, only one complimentary night reservation can be booked per individual.
Q: Can I combine complimentary night offers with my spouse, friend, or relative?
A: Only one complimentary night is allowed per reservation. Spouses, friends, or relatives would need to be booked as a separate reservation.
Q: Can I choose which night of my stay is complimentary?
A: The complimentary night will be applied to the highest rate of the stay. In the event the highest rate applies to multiple nights, the complimentary rate will be applied to the first occurrence of the highest-rated night.
Q: Do I have to pay for Wi-Fi and access to Canyon Ranch® spa + fitness if the resort fee is waived for my complimentary night?
A: The resort fee is waived on the complimentary suite night; however, guests will still be able to enjoy all the resort fee benefits on their complimentary night.
Q: Do I need to provide a credit card to secure my reservation?
A: Yes, a credit card is required to hold the reservation; however, it will not be charged.
Q: Why do I need to provide a credit card at check-in for a complimentary stay?
A: A credit card must be provided to cover any suite charges during your stay.
Q: I tried to redeem the complimentary offer, but I was told it is no longer available. How can I receive a complimentary suite night?
A: The Venetian Resort is donating up to 50,000 complimentary suite nights. Unfortunately, the offer is no longer available once the limit is reached.
Q: I tried to redeem the complimentary offer, but I was told it is not available on my preferred stay date. How can I receive a complimentary suite night?
A: Dates are subject to blackout, and limits on this offer redemption. If a specific date is not available, guests can redeem on an available night.
Q: I was employed as an essential community hero; however, I have since been furloughed/laid off. Can I still redeem the complimentary suite night?
A: Yes, you just need to provide valid proof of employment as an essential community hero as recent as February 1, 2020.