Sands Expo Employment Opportunities

Sands Expo Employment Opportunities

 

To apply, please complete the employment application and email it to humanresources@sandsexpo.com. If desired, a resume may also be submitted.

Current opportunities:
  • Event Services Manager - Primarily responsible for planning, negotiating, and implementing service orders based on client needs for the Company. The Event Services Manager also serves as the primary point of contact for clients during events.
    • Essential Functions:
      • Presents information, negotiates, sells and contracts for operational services for clients' events, including but not limited to electrical, set-up, telecom, rigging and lighting, sets, cleaning, and plumbing.
      • Creates custom service orders based on contracted service needs of each client.
      • Serves as primary conduit of information between client and technical services vendors, both internal and external; coordinates regarding client needs, service order specifics, changes, unique or unusual planning needs and makes adjustments as necessary to best meet contracted terms.
      • Monitors and enforces that client follows the details and stipulations of the sales contract.
      • Communicates with clients and adapts and responds to requests and changes, and resolves client complaints.
      • Collects client information related to billing, event times, locations, and on-site contacts.
      • Prepares a cost estimate based on client needs.
      • Communicates by phone, email, and face-to-face with Venetian | Palazzo and client conference managers regarding services and production schedules to ensure client needs are met.
      • Schedules, prepares, and attends pre-conference meetings, as necessary.
      • During events, serves as point of contact for clients and directs requests and questions to appropriate department for resolution.
      • Checks dates, client information, ordered services and details of space used for final billing and confirms the accuracy of details.
      • Maintains confidentiality of client information and safekeeps billing information.

 

  • Exhibit Service Representative - Responsible for representing the company in a professional manner as the first point of contact in the Business Center handling our exhibitor’s needs. Provide a high level of customer service to each Exhibitor.
    • Follow proper phone procedures and etiquette. Assist customers in placing show orders. Email or fax show forms to customers requesting them. Presents resolution to customer order inquiries.
    • Enter service order data into system including Business Center, Convention Services, Electrical, Internet, Floral, Plumbing, etc.
    • Enter payment information and charges orders. Prints work orders when necessary.
    • Provide high level of customer service on a person to person basis with our exhibitors at the service desk or satellite desk. Offers assistance to our customers with invoice needs. Provide support to ensure customer satisfaction surveys data is accurate.

 

  • Network Analyst I - primarily responsible for monitoring network and system health, assisting in exhibitor and event support operations, and ensuring adherence to established security compliance guidelines. Additional duties include supporting day-to-day Service Desk and Telecom operations and assisting in other IT projects and initiatives as needed.
    • Essential Functions
      • Monitor wired and wireless network solutions and security logs, escalating any issues to senior engineering or management as necessary.
      • Assist the engineering team with network troubleshooting and issue resolution as required.
      • Support all hardware and software resources.
      • Perform configuration and support on exhibitor and event-facing network systems.
      • Generate network utilization reports for events.
      • Work with the network team to perform basic network configuration and reporting tasks as needed.
      • Perform basic workstation troubleshooting and coordinate resolution with Service Desk personnel.
      • Implement patching and configuration standards on all networks and systems as directed.
      • Support and participate in new and ongoing IT system projects and initiatives.
      • Ability to develop and document new processes and procedures as required.
      • Documents and tracks identified technical issues and resolutions.
      • Other duties may be added at the Company's discretion.
    • Job Requirements and Qualifications
      • Education Requirements:
        • High school Diploma or equivalent.
      • Knowledge and Skill Requirements:
        • Working knowledge of wired and wireless networking concepts.
        • Ability to configure and perform basic troubleshooting of modern Windows desktop and server instances.
        • Industry-standard certification in at least one networking aspect preferred.
        • Clear written and verbal communications.