The Venetian Las Vegas Pioneers Use of Conversational Commerce for Hotels

Press Releases

The Venetian Las Vegas Pioneers Use of Conversational Commerce for Hotels

Guests Can Now Book Rooms at the Iconic Las Vegas Resort Direct Using Facebook Messenger

LAS VEGAS (May 2, 2017) – Today, The Venetian Las Vegas launched one of the hospitality industry’s first Facebook Messenger direct booking channels – and the first for an individual hotel -- offering guests the opportunity to book directly and securely through social messaging.

The Venetian’s direct social booking channel represents the first step for the brand in reducing interface friction, enabling guests to stay within their platform of choice as they gather information, ask questions and transact with the brand. The Venetian’s direct booking channel provides guests with real-time rates for desired dates, details on resort amenities and also suggests relevant activities and offerings. The app is designed to evolve through interaction, constantly creating a more seamless guest experience over time.

The initiative is led by Chief Marketing Officer Lisa Marchese, who continues to bring innovation to the guest experience at The Venetian Las Vegas. “As the social media space continues to evolve, we are excited to be a pioneer in using Facebook Messenger as a direct booking channel for guest reservations,” said Lisa Marchese, chief marketing officer at The Venetian and The Palazzo. “Messaging apps have surpassed social networks in terms of monthly active users and we saw Facebook Messenger as an immediate and authentic way for our guests to engage with our brand. We always provide our guests the best rate through direct channels, carrying the booking experience into this app was a natural progression. We will continue to look for opportunities to combine responsiveness and guest discovery, anticipating the way guests want to interact with us going forward.”

The Facebook messenger booking channel was developed in partnership with Let’s Rally, a Las Vegas local digital marketing agency that specializes in supporting hospitality clients with innovative product development. The platform utilizes Microsoft Cognitive Services, which includes the LUIS natural language processing engine. By automatically analyzing and learning the guests' conversational patterns, the application will continually improve its vocabulary and functionality to serve the guests.

About The Venetian® and The Palazzo® Las Vegas

Located in the heart of the Las Vegas Strip, The Venetian Las Vegas features all-suite accommodations, exquisite restaurants and world-class entertainment and shopping. The luxury resort offers elegant suites, including standard suites that are nearly double the size of the average Las Vegas hotel room. The Venetian is home to restaurants from celebrated chefs including Wolfgang Puck, Thomas Keller, Emeril Lagasse, Lorena Garcia and Buddy “Cake Boss” Valastro. The resort also features Canyon Ranch SpaClub; a five-acre pool and garden deck; TAO nightclub; the Grand Canal Shoppes retail and dining mecca; a 120,000-square-foot casino and poker room.

Conveniently connected to The Venetian, The Palazzo Las Vegas offers an alluring and elegant resort experience for those seeking a luxurious escape in the heart of the Las Vegas Strip. Guests enjoy chic all-suite accommodations, world-class shopping, including a flagship Barneys New York, and lavish dining experiences from renowned chefs Emeril Lagasse and Wolfgang Puck. Soaring lobbies and atriums open to exclusive resort amenities, including Grand Canal Shoppes, The Aquatic Club pool and the famed Canyon Ranch SpaClub.

The resort features more than 2.25 million square feet of meeting and convention space, including the Venetian and Palazzo Congress Center and the famed Sands Expo Convention Center.

For more information, visit or The Palazzo Las Vegas and The Venetian Las Vegas are properties of global integrated resorts developer Las Vegas Sands Corp (NYSE: LVS).

Unlock Exclusive Offers


Provide the information below to access our Exclusive Offers.  These offers may be available for a limited time and not available in the future.  To access exclusive offers from a different browser or device, enter your information again to get instant access.

* Required Fields

I agree to receive marketing emails. I may unsubscribe at any time. I have read and agree to the Privacy Policy.

Offer Unlocked


, your special offer has been unlocked and is available right now.

View Offers
Best Rate guaranteed with exclusive offers just for you

Up to 25% Off Cyber Month Sale

Reserve your stay now for exclusive savings

Exclusively Available When You Book with Us

View Offer

Book your stay

Always the best rates, guaranteed

View Offers
Check Rates Close